Call us today: 01691 888198
Sandown Group

Service Team Manager – Hampshire – £26k basic / £36k OTE.

Job Overview

Service Team Manager
North Hampshire
Permanent Full Time Position
£26k Basic / £36k OTE

An opportunity has arisen to join us as a Service Advisor / Service Team Manager at our Mercedes Benz dealership in Hampshire. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

Main Duties:

  • To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
  • To hand over and receive back any loan vehicle according to the published procedure.
  • To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
  • To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
  • To ensure that requested work is completed on time and to the expected standards.
  • To ensure all customers vehicles are washed and vacuumed.
  • To ensure that invoicing is accurate and completed on time.
  • To ensure that job extensions are properly authorised and processed.
  • To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
  • To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
  • To take responsibility for sub contracted repairs and ensure the quality of such.
  • To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers program.
  • To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager.

Hours of Work: 08.00 – 18.00 Monday – Friday (one day per week 18.30 finish on a rota basis), and weekend work on a rota basis will be required

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

For more information and to apply please click on the apply button below and send an up to date cv.

More Information

Apply for this job
Share this job

Contact Us

http://motortalent.co.uk/wp-content/themes/noo-jobmonster/framework/functions/noo-captcha.php?code=7aa7c
Email Me Jobs Like These
Showing 1–0 of 0 jobs




Search Job