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Waylands Group

Experienced Service Advisor – West Berkshire – Competitive Package

Job Overview

Location – West Berkshire
Benefits – 22 days holiday per annum – Manufacturer Training – Car Benefit Scheme
Working Hours – Monday – Friday 8am – 6pm / Saturdays 8am – 1pm on a rota basis
Salary – Competitive + Bonus

Qualifications or experience required:

We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians.

The Service Advisor’s responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, conducting inspections.

The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills.

Job responsibilities:

  • Communicate with customers regarding their vehicle needs.
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.
  • Processes customer payments.
  • Use of motor industry and manufacturer systems and processes

For more information and to apply please click on the apply now button below and send an up to date cv.

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